Privacy policy

This Privacy policy explains how we, Sirius Medical (Sirius Medical System B.V.), use any personal information we collect about you, and how we are committed to making sure your data is kept secure and only used to help us provide you with good service.

The term ‘Sirius Medical’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is High Tech Campus 41, 5656 AE, Eindhoven, The Netherlands. Our Dutch Chamber of Commerce registration number is 68134673. The term ‘you’ refers to the user or viewer of our website.

What information do we collect?

We collect business specific information relevant to us, or information of you and/or your organization that you have consented and voluntarily leave on our website. This also includes public information available on the Internet.

From visitors on our website we process the following data:

  • Name, address, place of residence
  • Phone number
  • Email address, opt-in for e-mailings
  • Gender
  • Company Role
  • Company Function
  • Contact history
  • IP address, social ID, cookie ID
  • Public data obtained from the Internet and social media profiles
  • If you receive emails from us, we record your interactions (open and click behavior)

We process the following data from our buying customers:

If you are a customer of us or use our services, we process the following additional personal data.

Invoice and payment details

Why do we process this personal data?

We use your personal data to provide the services you ask for. For example, for sending (personalized) e-mailings that we think are relevant to you. We use your information to inform you about other products or services offered by Sirius Medical, and to send you important invitations to participate in events related to the Sirius Medical product and service offerings. If you are a customer of Sirius Medical, we also use your data to provide updates or relevant quality information.

Your personal data will be processed by Sirius Medical for the following purposes:

  • To carry out the agreement(s) concluded with you, including invoicing
  • To comply with legal obligations (administration, retention, and tax liability)
  • To be able to communicate with you through different channels (telephone, mail, email, social, website, within our software) from both a service and marketing point of view
  • To adjust the content of our communication with you with what we think is relevant to you. For example, to inform you about new and/or additional products and/or services or to be able to show the most relevant advertisement for you
  • To help you with (support) questions
  • To improve our product and services

Your personal data is securely stored in our online marketing platform and will only be processed within the European Economic Area (EEA) or countries subject to an adequacy decision. The personal data is only accessible by a select number of individuals at Sirius Medical as defined by our internal quality procedures. We choose to use a third party, HubSpot: – an industry leading CRM platform, to manage our contacts, contracts and marketing communications list, however your information is not shared with any other entities.

Exchange with third parties

We will never provide, sell, rent, or lease your personal data to third parties unless we are legally obliged to provide data or if you have given your consent. For the performance of our services, we engage service providers. These are not ‘third receivers’ but ‘processors. These processors do not use the data for their own purposes and process the personal data only in accordance with Sirius Medical contract.

You always have the ability and rights to opt-out (unsubscribe) from our email marketing at any time. Under all circumstances, you can look up and change what personal information we hold on your profile. Both options will always be clearly marked at the bottom of our marketing email messages.

Data retention: how long will you retain my information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After that, we will remove the information from our systems.

Changes to your data

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Changes to this Privacy policy

We reserve the right to update this Privacy policy at any time, and we will provide you with a new Privacy policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

You can always request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you, corrected.

You can always request erase of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

You can always object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground.

You can always request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so.

If you are withdrawing consent from receiving email marketing communications, the option to opt-out (unsubscribe) is available in all Sirius Medical media emails.

Right to complain to a supervisory authority

You have the right to make a complaint at any time to local members of the European Data Protection Board (EDPB). The EDPB was established by the General Data Protection Regulation (GDPR). The Dutch Data Protection Authority (Dutch DPA) is a member of the EDPB.

  1. Cookies and tracking

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media.

The individual cookies we use on this website:

We use tracking codes for Google Analytics. This is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a website and helps calculate visitor, session, and campaign data for the website’s analytics reports.

HubSpot’s tracking code sets several tracking cookies when you visit our website. These cookies fall into two general categories: 

  • Essential/necessary cookies: essential cookies which do not require consent
  • Consent banner cookies: non-essential cookies controlled by the consent banner.

We use these tracking codes to customize your experience if you are a known user and have given consent.  If you decline, your information will not be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.

  1. Anti-spam policy / Consent to communicate

Sirius Medical is committed to protecting and respecting your privacy, and we will only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. Anyone who receives an email from Sirius Medical must have given a clear and verifiable consent.

This can be done in the following ways:

  • A sign-up form or pop-up on Sirius Medical’s website, where the recipient has signed up through an opt-in process to give permission.
  • A box checked by the recipient on a form. It should be clearly stated that the recipient gives permission to approach him or her on a specific subject. Consent is not obtained through an entry in the Terms and Conditions or a Privacy Statement.
  • When obtaining data through an offline action (at a trade show, on the phone, handing over a business card), the recipient has been made clear that his email address is used for the sender’s online news services and by checking a box on an answer card or by explicitly stating that the recipient wishes to have given permission for it.
  • Customers who have made a purchase with the sender within the past year may also be emailed. However, it must be made clear during the purchase that the email address can be used for online news services that only relate to the sender’s own or similar products.
  1. Terms and conditions

If you continue to browse and use this website, you are agreeing to comply with, and be bound by, the following terms and conditions of use which, together with our privacy policy, govern Sirius Medical relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not continue to use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We do not provide any warranty or guarantee, nor can we provide any guarantees on behalf of any third parties, as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material, which is owned by, licensed to us, or available within the public domain. This material includes, but is not limited to, the design, layout, look, appearance, graphics, details of prototypes, and any intellectual property therein.

Sirius Medical retains the rights to any proprietary intellectual property therein. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Sirius Medical and Sirius Pintuition are all registered trademarks of Sirius Medical Systems B.V. in certain countries.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Netherlands.